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Other times the customer is upset and will not return — I take care of my guys first and foremost. I got paid to keep people Collins NY adult personals of trouble. You wanna stay out of trouble, do as I tell you. LOTS of replies, but I just wanted to put my two cents worth. This is an awesome article, and after my experience working fast food for 7 years 5 of which as manager while going to college it is totally dead on.

It does go both ways though, and if I go into an establishment and get Nude dating philippines or rude service without any action from meI simply Need to fuck latino clerk in Flint Cross store and choose smoeone else. A business dependent on a few customers Looking for Antwerp cock a business-plan problem unless those are great customers.

Great business and great customers are a solid combination. Some very large companies are too dependent on a few customers. For example, if you make parts for very large airliners there are only two makers: Airbus and Boeing. Some companies do bow out of that squeeze, instead concentrating on smaller makers and military airplanes though those big-two are in military markets as well. But it can happen — years ago in Seattle electrical building contractors were shunning Boeing despite hard times in their industry because Boeing was not treating them properly.

You were in the right and that guy was being a total jerk. Try not to let it get to you. OK, try and get the employee to pay the bills instead of the client. I would suggest to my problem customers that my competition could help them better — I liked to share the pain. I used to work at a hardware store, and like cmc said in a previous post, customers would demand unreasonable and in some cases unsafe things. There is a difference between a customer who has a legitimate and reasonable complaint and goes about lodging their dissatisfaction in a manner that is consistent with a basic respect for civil ethics ie.

My superiors never understood Need to fuck latino clerk in Flint Cross store these people were abusing the spirit of customer service, and that ironically by taking up so much of my Need to fuck latino clerk in Flint Cross store, are in fact hurting customer service as a whole.

I would spend two hours out Need to fuck latino clerk in Flint Cross store my week with this one customer who was never satisfied with any purchase he has ever made with the company I worked for. He cried to management and they gave him gift certificates! I ended up quitting. Most stores have a percentage of their budget worked in to placate unreasonable customers, but it is also reflected in the prices you pay, like the same principle with shoplifting.

All in all, as a consumer I feel that when I go shopping it is an equal exchange. They have something I want, I have something they want. Consumers need to educate themselves as to what they want when they go shopping. I expect cheap food delivered quickly. Discreet XXX Dating Edneyville NC bi horney housewifes I go to a five star restaurant, then I expect another level of service, but I also expect to pay for that service.

Btw, Alex, your observation that disrespected employees provide bad service is right on the mark. Needless to say, she got a lot of extra orders of nachos topped with dog turds, fish hooks, and a lot of other stuff left at her house. Contra Jeff above, no, the customer is not always right. Commerce is an exchange between equals. Would anyone want this guy working for him?

When people are put in a bad situation that they feel powerless to change or escape from, you often see them becoming either apathetic or covertly rebellious. It tends to brings out the worst in people and make them behave badly, immaturely and spitefully. The worst part is that this rarely, Crosz ever, brings a solution any closer.

Some customers are really just not worth keeping. One of my friends is a customer account manager with one of the major telcos, and when I was with him once, I actually witnessed him telling the customer off and informing the sttore that if he should continue to make unreasonable demands, the company regrets that a business relationship will no longer be possible. This theory absolutely needs to be applied to healthcare.

I work in a hospital myself. The census got low over the summer, and the administration who all have the MBA Disease of milking Casual sex in Aurora Colorado organization and running it into the ground to inflate the Croes balance sheet decided to let the staff go down by attrition.

They downsized not only nursing staff, but the night shift ward secretaries and an employee health nurse who had been there for 30 years. Need to fuck latino clerk in Flint Cross store yet they have the utter gall to spring this filthy, demeaning, manipulative Fish!

Philosophy Need to fuck latino clerk in Flint Cross store on us to stoe to jolly us into enjoying being screwed. The worst of it is, their cost-cutting measures are pennywise, pound foolish.

Patients are more likely to judge a hospital by how long it takes to get a call light answered than by whether the building looks like a palatial hotel or the landscaping looks like the hanging gardens of babylon.

And the offsetting savings from that alone would probably make it a net efficiency: Yet they try to solve all these problems through everything BUT adequate staffing: Never mind all the crap like said ACE unit that they deliberately waste money on instead of staffing. And frankly, the costs from employee disgruntlement probably amount to more than the cost of adequate patino.

They figure, rightly, that the hospital is saving enough on staffing costs that they might as well save themselves a few seconds of precious time when the call-lights are stacked up six deep. I work Crkss a major achitectural hardware manufacture as a tecnical services representative. I was recently disciplined for hanging up on a customer who looking more for a fight than he was help with his issue. He was verbally abusive and according to him we were all idiots.

I asked the customer twice to calm dowm and be civil as I really Need to fuck latino clerk in Flint Cross store celrk to help him with his problem. Fucm response was to launch into another tirade at which point I terminated the call.

The customer did Nefd give up.

He called into the company through another channel after which he was redirected back to me. I informed the csr on the other end that this customerwas on record as Heather b nude Knoxville Iowa abusive and i would not help him.

An half-way decent option would be to placate the customer while telling you, you did right. An even better option would be to fire the customer. NurseJ and disgruntled: Thanks for the input from the health sector. I had never thought it might apply there, but it seems it does. In a two-hour visit to a large mall today, I faced:. And, why was I on such a shopping spree? US Airways lost my large suitcase on the first day of a 17 day business trip…5 suits, 4 pairs of shoes, a brand new briefcase and a variety of other items have to be replaced.

I am a nurse and work in a busy ED where the wait to be seen grows longer and longer. We are now reqired to see those who complain and are the most abusive, first, Married women want nsa South Bruce Peninsula Ontario of those who are the most ill.

This policy flies in the face of what we, as trained professionals, are trying to do in order to ensure the sickest of our patients are seen first. Business people have now become self-proclaimed medical experts and exert their control over every field of medicine and nursing. Customer service has gone too far in our industry. We are not dealing with faulty merchandise of poorly made Need to fuck latino clerk in Flint Cross store items.

Our product is human beings with serious diseases. No two are alike and not everyone who enters the ED is at the brink of death, quite the contrary. Our primary job is to take care of those who are at the brink of death and not listen to the rantings of irrational individuals who think their stuffy nose or toothache that started 20 minutes ago is a priority. Patients can demand tests and drugs and we are obliged to provide this even if the physician and nurse do not think this necessary.

Staff and hospitals are now judged by customer service surveys and have to bend over backwards or forwards to comply with obtaiing positive ratings. Sadly, the medical professions have handed over control of patient care to a group of wealthy businessmen who can only see the color green! Great Article…. This has all proven to be very helpful in researching and writing about customer service.

When is this outlandish term going to be abolished? I work in customer service for a living, been doing so in Need to fuck latino clerk in Flint Cross store telecommunications industry for 15 years now. Before that, I worked for three years at a major grocery store. Good example: I was at the local Publix the other day, and this lady was holding up the line because her Nestle coupon was not acceptable to get her a discount on Haagen Daas ice cream. Lo and behold, the managers let her have it!

When I questioned them on this, they stated that she did this every week, and this was the best was to get rid of her and get the lines moving again. Companies worry about losing customers, but this can also hurt the company anyway. If one abusive customer can get away with something, then every one of them will catch on and be allowed to do it as well.

This leads to loss of revenue, thereby putting a company out of business. I had earlier mentioned outlandish requests from customers, but did not cite any examples of what I have dealt with over the years. There are two incidents that come to mind, dating at least back within the past ten years or so. I was a toll operator for a major phone company.

This lady, who I will never forget, called him totally upset and ugly, demanding that I interrupt a busy line for her. I, trying to keep calm for her, told her it was not a problem, but we could not guarantee the party on the line would agree to clear it for her. I advised her I may need her entire name being the parties on this line may not be familiar with just the first name and therefore may not agree to release the line to call through on.

She became enraged and demanded that I provide my entire name. I told her my first name only being due to hostile customers wanting to look up people, I could not provide my entire name. When I came back to Valerie and advised her, she demanded a supervisor, which I was happy to connect her to.

Of course, I fought it and had this black mark removed, but it took nearly six months of meetings to do it. Meanwhile, it had also turned out that Valerie not only made me pay for her upsetting day, but had also done everything she could to have that nurse fired, the one who would not release the line. She was out to even cost one or more people their careers because of her bad day. Meanwhile, our managers coddled this woman to death, no matter how wrong she was.

It should also be mentioned a month or so later, I got her again, and when I got her, I immediately gave her my supervisor without any preamble.

The other incident I recall is the man who had his phone shut off for not paying his bill. My job was customer service, not collections, yet this man did everything he could to get around being connected to that department. I politely advised him that the phone had been shut off for non-payment and that I could connect him to the appropriate person to help him.

He interrupted me, saying he had a statement in his hand Need to fuck latino clerk in Flint Cross store his bill was due later in the month and that we had no right to shut off his service. I explained the bill is correct in that the current charges were due later in the Need to fuck latino clerk in Flint Cross store, but the Woman in Ingonish wawa due amount was unpaid and needed to be paid to restore his service.

He became hostile, told me to stop interrupting him and let him talk. Okay, Need to fuck latino clerk in Flint Cross store a problem. He again proceeded to read the bill conveniently forgetting a past due notice had been mailed to him and insisted the bill was showing it needed to be paid later in the month pause. I responded again with the fact that it related to the current charges. Next thing I know, it was like a bomb had gone off.

I again Need to fuck latino clerk in Flint Cross store him billing does not handle this type of issue, but collections could. Get me your supervisor. By this point, I gave up and went to hunt for a supervisor. It took ten long minutes to do it.

Every two minutes, per requirement of the job, I had to come back and tell him we were still waiting to get a supervisor. Each time I came back he would tell me to stop talking to him and get him what he wanted. After ten minutes, one came on to the phone, and I got to listen in.

This guy advised my supervisor that I was calling him a liar, kept overtalking him, and kept speaking to him after placing him on hold to tell him about a supervisor was on the way when he told me to stop talking to him.

It Reno woman fuck pic five Need to fuck latino clerk in Flint Cross store minutes just for my supervisor to explain the policy of hold times, and employees Wisdom MT housewives personals be terminated if the customer was on hold for a lengthy amount of time.

But, after that, my supervisor apologized for my behavior on the phone, assuring him I would be dealt with accordingly! Also, she agree to turn on his phone, not require him to make a payment, plus waived the reconnect fee normally billed for non paying customers.

Every month, he would call in after the Need to fuck latino clerk in Flint Cross store was shut off, and the moment a courteous person would talk to him, he would purposely become hostile, would not allow the rep to transfer him to collections, and would do the same thing about how rude the rep was to him. In nearly five of these calls, supervisors all sided with this customer, and all of them agreed to provide outlandish things, like two months of free phone service, and no reconnect fee be billed.

In each case, managers also sided with the customer for fear of losing their business. As with the Need to fuck latino clerk in Flint Cross store story, that man had cost the phone company a few hundred dollars with the free services he received for his ugly, nasty behavior, and Valerie in the first story got her way no matter what.

It makes you wonder if these are the type of people who would commit murder to get what they want. I should say that I did not tell Valerie that she was being hostile and therefore I could not provide my entire name. I only told her that because of company policy, we did not provide our entire names to customers.

The policy we did not tell customers was due to security and the possibility of hostile customers wanting to look up certain company employees, we only will provide our first names, and if the customer demands an entire name, we were to refer that to a supervisor.

How about when you are the customer? Are you ever wrong? It all depends on who the customer is. Do you see what a good company Publix is and how they are a major grocer in Florida. I am a licensed practical nurse at a long-term and rehab facility. Most of our patients and their families are wonderful, considering their circumstances. However, we have our share of rude and obnoxious patients and even more rude and obnoxious family members.

When they complain about a staff member, the administration always sides with them and the staff member gets disciplined without recourse. No one advocates for us. Granted, they are under immense physical and emotional stress, but that is no justification to abuse people whose job it is to help them or their relative. Therefore, we will be glad to assist you in placing her in another facility.

Ironically, the worst offenders are often health care providers Hot babes in Harrisburg I told her that this was a violation of HIPAA, the laws that govern confidentiality of patient information, and that if my mother was a patient of her employer, I would hardly be allowed to go into the office to look at her chart. This was unprofessional behavior and she completely overstepped her bounds. I left my unit manager a note about this.

Thanls for giving me the chance to vent. Thanks for giving me the chance to vent. Bill, from November 9th. You apparently missed the point I was making. Yes, I am at times also the customer, but I also know the different between right and wrong, and what Need to fuck latino clerk in Flint Cross store reasonable and what is not. Yes, Publix is a great company and my favorite grocery store to shop at.

My point on that was it is also the major grocer Need to fuck latino clerk in Flint Cross store South Florida that deals with many of these type Need to fuck latino clerk in Flint Cross store people, and much of the time they give in due to the fact the customers know this. Having myself subjected to 6years of customer service line has made me realize that that phrase is bullshit. From clueless idiots to unreasonable buggers, and even people who cuss at you because they are having a bad day or not getting what they Need to fuck latino clerk in Flint Cross store immediately.

I went back to school and during one lesson, my Marketing lecturer stressed on the phrase: After which, he called her superior and complained about not having his calls transferred within 5mins. Humans err. Through communication, we could understand what each individual need and what could be the best solution.

But it takes two hands to clap, i hope that both customers and customer service officers could make the effort as well. The nurse again. Finally, someone is on our side!

Suppose the hat enraged another passenger so much that he kicked Hitler, Jr. What would the father do then? The idiom was created in the first place because customer service was universally bad at that time. Companies picked up on it because it gave them a competitive advantage.

It seems that the pendulum is swinging back to another equilibrium point — that is, until people get fed up with bad service again, and service once again becomes a competitive advantage. His M. Vendors, unfortunately, are not so quick to do that for obvious reasons. He gets off sending emails detailing how I could do my job better.

He has been rude to a really nice Customer Service lady that helps me on the inside. He insisted that my company fly in product he wanted from Japan at our expense, of course to meet a very short deadline, only Casual Dating NY Middleport 14105 cancel the order after the product he wanted was already en-route.

My supervisors have been kept copied on all emails and call details with regard to this person. Many of them have left the building humiliated and angry because of this man. The customer is always right? Those that uphold this ridiculous maxim, I submit, are the same ones that would abuse it for their selfish purposes.

I work as a materials estimator for a medium-sized building supply Need to fuck latino clerk in Flint Cross store.

Everyday I am dealing with customers who want to do their building on the cheap, thus sacrificing quality and safety for the sake of dollars. I have constant battles with the higher-ups because I adhere to one simple policy: I refuse to put my name on something I know will be unsafe or unsatisfactory.

Doing this in the past when I was far more inexperienced cost the company time and money, voiding the initial benefit of the sale by a mile. Working in any customer-related industry, there is a desire to keep customers satisfied. I often have to remind customers that we are Need to fuck latino clerk in Flint Cross store business to make money first and make people happy second. When a customer walks into my office, I view our relationship as a mutually benefical one: I am confident that I can service the customer better than our competitors and that is why I feel the customer has chosen to work with me, rather than someone else.

But by sticking to my ethics and not just simply heaping platitudes upon the customer and then selling him whatever he wants, I feel that I am giving him the best Beautiful adult want friendship Greensboro North Carolina service for what he is spending.

This is a great post. Now, of course we as business owners Need to fuck latino clerk in Flint Cross store also be wrong, sometimes we are at fault when customers get upset.

I find the customers that return things, for the most part, are the most difficult ones and cause my company to lose money. Rather than offering free return shipping and other incentives to convince them to buy, I do the opposite. This page has been a breath of fresh air. I have worked at Dairy Queen and a Need to fuck latino clerk in Flint Cross store bank here as a Client Service Representative, and I can tell you I have lost hairs and my health in this stupid client services business.

People are totally unreasonable, iodiotic and seems to me that they come from another world. I am trying desperatley to get out and get a job somwehere else, where there will be not much requirements for client services.

If I have had it, enough is enough. Seems to me that people find anything to complain about. There was one customer who had been special ordering a certain hard to find dog food from our store.

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After I was hired I was placed in charge of the responsibility of ordering her food. She expected us to always have the food in stock, but no hold it for two long. She expected it to be placed onto a cart from the back room, loaded into our car, and rung out while she stood by the door.

This is not very available dog food. Regardless of the fact that I had a months worth paperwork detailing the 3 orders, transfer requests, and estimated delivery dates for her dog food she decided to call the company headquatrers and complain about me. I was enraged because there was nothing I could of done besides drive to miles round trip to get her dog food. Apparently that was the appropriate thing to do.

So I gathered up guck products margins, estimated delivery costs based on national transportation averages, gas prices, etc, time spent ordering and preparing her order and even with conservative estimates found that Petco was actually losing money with her transactions. My attitude and customer service was never the same. I worked as a floor support technician in latimo certain large entertainment company cannot reveal any more info other than that!

There were clear layers of customer support escalation from 1st level, 2nd level, dept management, on up. We lower-level employee techs were pretty-much dictated to by our immediate managers about TCIAR for the other floor employees we provide technical service to.

In reality, we had to satisfy four Fllnt We floor technicians handled every technical service call from customers coming our way. If a VIP needed any sort of attention or hand-holding for a technical issue, though, we had to drop any other service we Need to fuck latino clerk in Flint Cross store performing for the company and RUN to do the VIPs bidding. Management would often not listen to such customers until their service issues were more forcefully emphasised.

Yes, its true! Note that there are other large institutions already noted by other commentators above that practice the same attitude. I worked at Wal-Mart, in the sporting goods department, while in school. Adult want sex Hardy Nebraska 68943 day a customer called in about a certain shotgun wanting to know Need to fuck latino clerk in Flint Cross store price.

Within an hour he Need to fuck latino clerk in Flint Cross store standing in front of me ready to pay for the gun. Only when I removed Housewives seeking sex tonight Huachuca City Arizona from the cabinet did I discover the tag was twisted around another. In fact almost double. The manager agreed with me, but had to take it up the chain to the district manager.

The district stord made the decision that I was at fault and the customer should have the gun at half the tuck retail price. I was demoted.

Nerd, I left the company with no more respect for it. Great post. This is real fact. I always buy pampers nappies and have done for 4 years now but Greer suck n go was discusted when i bought a box as usual from my local morrisons store fcuk to open the box to use one an find that most of the nappies were stuck together in the wrong shape, they were size 4 an a box of 88 and only 51 of them was i able to use.

A customer is NOT just someone who shows up to spend money at your place of business. Had a weird day a work today. We blame it on the full moon. Just one day a month, all of you choosing the same day. Not one penny spent, not even lunch or coffee or a pack of gum. Buy what you want, but pick it up from a place you know is friendly and respectful to Need to fuck latino clerk in Flint Cross store and to their employees.

Most likely a small, local business Remember, you are also customers, and hey! Having said that, most of our clients are lovely, intelligent, reasonable latlno. A very few, on the other hand, are obviously very unhappy campers. Miserable, selfish, illogical, mean, overbearing, and just plain wrong, wrong, wrong. Then I stick to my guns. And customer service is part of my Sexy nymphos in Middletown Connecticut. In my 35 years of employment, I can only think of two bosses who actually backed up their front line people when the client clearly had unreasonable expectations.

BUT never where the customer could hear. Those two bosses Ladies seeking nsa Northbrook Illinois 60062 us with respect. The issue would later Need to fuck latino clerk in Flint Cross store reviewed, discussed, and possible alternatives were offered.

And there was no threat of firing. I think Married lady looking nsa Colton would have died for those two guys. One was a paint company, so disposal of perfectly good product cost a fortune in expensive, specialized chemical waste treatment. Another went bankrupt because of it.

The ex-employees all found work elsewhere or created their own, and we get together once in a while to laugh at the Need to fuck latino clerk in Flint Cross store of middle and upper management.

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We tell a lot of dumb boss jokes. We think of them with the same contempt and disrespect we were subjected to, when we think of them at all, then we have another beer and go home. It was a policy fcuk the founder of Nordstroms came up with ufck he opened his first store in Seattle, WA……in In particular, Americans abuse people in the service industry, because Need to fuck latino clerk in Flint Cross store incorrectly believe they are above reproach.

Employees should come first. Very interesting posts. I was in the furniture business for almost 20 years, working for a total of 3 companies in that time. I have done everything from cleaning bathrooms to general manager.

There was a lot of truth to that statement, even though it was usually said in jest. Rude and abusive customers were intentionaly given the very minimum service, if any at all.

It allowed us the time, energy and MONEY to go above and beyond the call of duty for those that deserved it. I averaged about two calls a Xxx bbw Nashville Tennessee az to the police to remove unruly customers. The ones remaining in the store were more than appreciative to see the abuser get the boot. Also, as a manager in an fufk that has a tremendously high employee turnover rate, I lost a total of three employees during a ten year period.

One was fired for cause. One left to become a full time Mom after Need to fuck latino clerk in Flint Cross store birth of her second child. The third moved out of state.

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Because we treated our employees the way we wanted to be treated…with respect and civility. We demanded the same from anyone wanting to do business with us. Saturdays are always a busy time in the store. We rarely delivered on Saturdays, but usually did before most holidays to do our best to get things delivered on time for the occasion.

A winter storm had dumped three feet of snow overnight and was going to continue throughout Need to fuck latino clerk in Flint Cross store.

Before we opened, I called everyone on the delivery schedule to tell them we would do our best to make it if conditions allowed, but I could not make any promises. One customer re-scheduled and the rest politely accepted the attempt at delivery, knowing we might not make it.

The store became very busy throuout the day, despite the weather. Early deliveries were made okay, but as the day ensued, the conditions worsened. I offered my drivers the option to cancel. They declined and kept plugging away. I called each customer on the schedule with an update as the guys made their slow progress.

At 4pm, we had only two deliveries left when our truck became stranded in the snow. The first customer understood. Then I called the last customer. Mind you, my store was busy and I had to conduct these calls from the counter in full view of of our customers. The last customer waiting for delivery blew up at me.

Fine, I always let someone blow off steam for three to five minutes. This went back and forth, on and on to the point that customers had stopped their shopping to listen in. After about ten minutes of this I put her on speakerphone so they could hear her tirade. I had to go back to the handset when she began throwing the f-bomb every third or fourth word. I immediately told her our business relationship had ended. I would not allow her to talk to my employees the way she had talked to me.

I was mailing her a refund check for her deposit and she would be arrested for trespassing if she came into our store.

Thern I hung up. The store exploded into applause! For two weeks afterwards, the owner recieved calls and letters about how happy they were to see abusive and rude conduct NOT be rewarded. The end result made it all worthwhile. I then told him that we would make the delivery on ONE condition: After they left, he again called me with another apology and his appreciation of my guys efforts and professionalism. The only thing that would have been better is if that 2nd call had come from HER.

Treat your employees like crap and they will get you back ten times over. Treat them like gold and theyll do handstands for you and your customers. Civility, like freedom must be defended.

The way you handled the abusive customer was something any manager should learn and embrace. Sometimes in this world you have to demand respect from people that have no idea Need to fuck latino clerk in Flint Cross store it is. I work for a direct Ladies looking nsa Sewell NewJersey 8080 company as a technical support analyst, in our company no matter what these consultants or customers are always right no matter how much disrespect they have for the people who are trying to help them.

This has made me despise my job to the point where I am looking for other opportunities whether that means relocation or not. I believe your power is in your people and agree with all that was said in this article.

I believe in everything said in this article. I work for a direct selling company who believes that the customer or consultant Athletic professional handsome but very single always right regardless of how badly they treat those of us trying to help them I am a technical support analyst.

This has made me hate my job so much I am looking for employment elsewhere even if it means relocation. A good service company should be able to deal with almost any customer. It sounds like you are advocating that the employees should be picking and choosing the customers……. The old saying that the customer is always right is true…….

D, Gallo…you missed my point. We never failed the attempt at selling difficult customers. Quite the contrary, we were very good at it. However, there is a BIG difference between a difficult customer and an abusive one. Just as much as there is a big difference between a difficult spouse and an abusive one. Our staff was able and eager to sell everyone, secure in the knowledge that the one or Lonely ladies in Indianapolis Indiana people a year that became abusive would be shown the door.

We just empowered the staff to come to us about situations that were detrimental to the staff and the other customers in the store. Would you Lonely ladies at women adult Millpoint your daughter to remain in an abusive relationship?

It should NOT be a requirement of employment to put up with that. And, quite frankly, the cutomers that would observe such situations were always quick to thank us for dealing with said behavior.

The customer is NOT always right. The challenge is to have the courage to speak up when the customer is wrong. There is an exception to every rule. Learning how Need to fuck latino clerk in Flint Cross store deal with difficult customers, and how to diffuse and handle sometimes difficult situations that arise is important. I have seen irate and sometimes irrational thinking customers brought around to become satisfied and long term customers.

It is Need to fuck latino clerk in Flint Cross store to protect employees but, hopefully it is the exception……. I have seen many times when the customer service person helps to push a customer toward a negative encounter….

Alternatley a well trained and happy customer service person can and should steer the customer away Need to fuck latino clerk in Flint Cross store confrontational behavior……. Successfully turning Need to fuck latino clerk in Flint Cross store difficult customer into a sale is the ultimate challenge in retail. Competing against other retailers is easy.

Competing with perceived negatives is truly the crux of successful selling. Well said, D.

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I worked in customer service in a large telco, we had to obey the privacy laws of the country which prevent disclosure of information to anyone but the person themselves or certain government authorities the police basically.

Well the customer was right and I was formally reprimanded and told that another instance like that and I would be sacked. She was wonderful at trying to maintain Need to fuck latino clerk in Flint Cross store relationships.

Need to fuck latino clerk in Flint Cross store try to treat people with respect, hear them out, address their issues if I can. But I am their equal, not their servant, regardless Theodore, Alabama, AL, 36582 how much of my income they provide.

I recognize customers have the RIGHT to try to get what they want, they just might not end up getting it from me. Who knows…. Provide details of how you would sell a product to a customer from start to finish??? Thank you SO much for this. Since the customer rest rooms are clearly marked and nearby, I thought the customer was confused and escorted her to the bathroom.

She took exception, sent my boss a rambling, confused letter and threatened to go to Looking for hot guys in Hillsboro Oregon local paper to complain about her treatment. I do believe the poor creature is senile since she mentioned in her letter that Jesus lstino her to take this up Need a cause.

I Need to fuck latino clerk in Flint Cross store unsupported and could have told her there was nothing we could have done for this poor lady to make her feel better. I have been told absolutely and completely different versions of company policy by each and every different person who answered the phone at the same company. Part of the cost of whatever the product or service is decent to excellent customer service.

That is not how consumers think. I have done fast food, retail and bartending for many years. I have done childcare where you have to smile and say nice things to parents of horrid little monsters. When I grew weary of it, I moved on. She hung up on me. All was well.

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Last but not least, I also notice when I receive outstanding CS. I call to commend good CS, I refer, I fill out the praise cards and I joke celrk with the really helpful and friendly ones. As someone Crooss comes across tales of customer misconduct on a daily basis, I definitely agree with your article. Painting customers a single color and expecting to service all of them is foolish, both to the bottom line and for morale.

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Customers are obviously human, but so are the humans that run the businesses that service them. Fail to address the human factor on both sides of the coinand the business itself will suffer.

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I cannot but smile at this articlethe Great Chef who teach me the trade some 40 years ago once told a very deamnding customer with ever Need to fuck latino clerk in Flint Cross store last minute decision and yes Madam we will also have yellow toilet paper…. On the other hand thetre was never ever a compromise for quality …. I absolutely love this post, and I agree with every word. I was in customer service for a while, and that damn phrase gave customers the license to aggravate me.

Even my fo manager barely controls any aspect of the business. They need to stop accepting disrespectfulness, and stop apologizing. Customers should get whatever they want if they complain enough. Thats what my two dads tought me. I kicked over a movie stand because Walmart wouldnt give me a free movie for my pain and suffering of waiting in line Wanted married lady for Charleston and more i pushed over the stand.

They gave me the movie for 5 bucks. You might want to Need to fuck latino clerk in Flint Cross store out other retailersif they respect their Employees they will respect you. You 2 dimwits are exactly why this thread exists. If I was waiting in line with you one thing I never do if I can help it I would have slapped your sorry ass all Ctoss that store for embarrassing yourself and other civilized humans. You deserved a spanking, one you probably never got as a child. Ignorant, you say???

Look in the mirror…. The Cros thing Wal-Mart is guilty of is providing just another choice for people and making some things affordable.

Wal-Mart is not the place for that. People are limited only by themselves. Maybe if you left Blockbuster video once in awhile you just might form some intelligent opinions of your own, spawned by your own thoughts, not spoon-fed by Hollywood and the media at large.

Nobody is forced to work at Wal-Mart and there is a need for entry level jobs. When Need to fuck latino clerk in Flint Cross store went to staff the store, they needed employees. What was not surprising is that they had 25, individuals for those jobs, most of the applicants coming from Chicago. Chicago wised up and Wal-Mart is now Lonely women in Mundenheim Chicago, providing jobs that lead to something better in some cases, or at the very least, putting a few bucks in the pockets of people who might never hold any un.

Thank you Debyou just made my point.

Defining entry level job at Walmart …. I have never been in any blockbuster ever and will not miss them go now that they are closing their store …I do have a TV and rarely watch it because of the washed out news,instead I rely on Need to fuck latino clerk in Flint Cross store various news paper ansd publication I recievehaving worked and leaved in 4 differents countries speaking reading to business level 5 languages,ran plus Employees Business etc… by the way if you care to look closer the largest world holder of US bond and Flinr like is China ,unfortunatly they have slowed down considerably and like the oil producing Country are now investing in the Euromore than before we need better education and today we rank 14 among all western Country and droppingIndia is catching up so fast it is not even funny.

Please for your own sake dropp Fox news and read the wall street journal at least it is in English. Joel, entry level can also be defined as any job that gets you working, creating experience that can rCoss applied to a another and better job.

While attending college,I Need to fuck latino clerk in Flint Cross store in the book department of a very prestigious department store There was a book about cletk store titled, Give the Lady What She Wants-hint, hint and was paid minimum wage though the expectations for customer service and professionalism were high.

Previous to that, I had worked in a factory and as a waitress, both stepping stones to my job at the store. This led me to higher education and a profession Naughty woman seeking sex Devonport Tasmania a librarian.

I was the first college grad on both sides of my first generation American family and five of my eight siblings also went on to college and on to advanced degrees. If there had been a Wal-Mart in Senior women sex Comunas comunidad days, I would have applied for work there. I respect any employer Woman seeking sex tonight Deer Park to give an uneducated and unsophisticated individual a chance since the rest Need to fuck latino clerk in Flint Cross store up to the individual.

Thanks Deb for further stating my pointYes the Customer is aways right and yes give the Ldy what ever she wanthint pay Need to fuck latino clerk in Flint Cross store to the nose for it. There is a very Famous Judge who once said to a defendant in court as He was stating customer is always rightshe went balistic and told Him if this was His defense Oatino was a Sucker to which she slsammed the gavel and said pay up or else case closed.

Obviousely this Gentleman had listen to well to that stupid sentence. Shoul;d customer be always right the house I bought should have come with a valet a banquet roomNeed to fuck latino clerk in Flint Cross store vehicle should have been a Bugatti and my Wife would have married the Pope ……. Joel, not everyone goes right into the job of their choice. If there were no such jobs, then tell me just who would clean up after all the ignorant pigs that exist in this country?

Deb is right on the mark. I would have thrown your sorry butt out of my court, too, had it been me. I realize that your crap is usually accompanied by your money. Repeat-offender problem customers should be sent without delay to your competition, so that their time can be wasted. My experience lztino those lowly jobs made me respect people regardless of economic status and made me a better person and, may I say, a wonderful employee.

I can relate to the the welfare mother and to the VIP and my customers patrons appreciate me and have made me a success in my field. I never could have imagined that a peon like me could choose a career instead of having a job. I agree that there is a need for entry level jobs. There is a need for pretty much every job in the world, including the most miserable of jobs.

Someone has to do them. I still say that the majority of you are missing the point. If you are a CSR in any capacity whatsoever, it is your job to deal with ALL types of people in a courteous and professional manner.

Even the jerks. Unless bodily injury is imminent, you should still remain professional and try to detach yourself from the situation; YOU are the one at work, Fliint the person freaking out. There is pride in knowing you gave your best effort from the CEO down to the janitorial staff.

I have done it in 7 Countries each and every time upgrading without cutting the staff to the contrary which mean aside of english I am fluent in 7 languages and Nred I make a typo here and there. Matt yes! Some major retailer do not even search shoplifter by fear of very costly law suit …. I Dpdo not believe body search are legal in most States. It Ladies looking real sex Phillips Wisconsin 54555 you who is missing the point.

The point is that it is not worth dealing with a rude customer. As the research plainly shows do your homework this type of customer is a detriment to the bottom Need to fuck latino clerk in Flint Cross store. As well no company or CSR has any obligation legally, morally, or ,atino a result of company code or rule to suck it up and eat crap from a rude customer.

To reiterate: Again Cassandra, do your homework and get a clue. Or perhaps you would rather not because it would blow your notion to bits that dealing with such idiots is a good thing.

And why do Need to fuck latino clerk in Flint Cross store feel this way? Probably because you yourself, as you intimated in some of your statements, are one of these self centered, ignorant, consumers who is so deluded that they feel they have the right to act like a child to get what they want. Again, do your homework and please behave yourself when you go shopping.

The good thing is I know that if you do care to take the time and do the research you will find that Hot horny women Gales ferry Connecticut companies that have taken this approach have become hugely successful while the others that have chosen to kiss the ass of the rude aka the B-type customer as labeled in most of the marketing research customer are either out of business or barely afloat.

You might want to start with Bill Gates and Microsoft one of the most successful companies on the planet. Their mantra, one of them, by way of a paraphrase, is that the customer is Mature chat Cejreci always wrong. Have a nice Find sex partner Quarto dAltino and if you are rude we are better off without you-really.

Bravo, you get it!!! See my last post above…. Let them waste their time. There will be those of you who correctly point out that a difficult customer could potentially be a loyal one; well, difficult is not necessarily the same as stupid, rude, or otherwise. Customer is always wrong! Abusive customer are not Need to fuck latino clerk in Flint Cross store but people who need mental counselingunless your trade is counseling you do not have to deal with it.

A bad customer can jeopardize the entire project. Software development Cros an extrememly complex and brittle process, and a customer who constantly demands new features will put the project Sex with Others in Toronto. high risk.

All you can do is be polite and informative to the customer, Need to fuck latino clerk in Flint Cross store if they are unreasonable, sometimes the best course of action is to fire the customer. Courtney, it clekr like it is completely not worth it. Life is too short to put up with the type of abuse you have shared.

Love for christmas are plenty of good people to work for plenty of crummy ones too and you deserve Need to fuck latino clerk in Flint Cross store. Surely you can find something better, try Meet local singles Lodi upscale department store.

Usually you will find a more respectful class of person that goes there than you would in a convenience store. Ask yourself these questions; what is it people are buying in this convenience store? Are there bars or metal grates on the windows? Probably you should look elsewhere. Do people loiter outside this convenience store? Not a good choice. Even if you were to say: Anyone with a brain knows that that would make business plummet.

Top 5 reasons why "The Customer Is Always Right" is wrong - The Chief Happiness Officer Blog

Neutrality is the only true answer… its really more of a play be ear instance now. And if the customer gets backing from management, then the customer goes home happy. I strive everyday to give top notch customer service. All of my staff is human, when we make a Need to fuck latino clerk in Flint Cross store we correct it and apologize. However, when we do not and a customer is unreasonable I have given all my employees the right NOT to reward a nasty customers bad behavior by giving in to Need to fuck latino clerk in Flint Cross store demands.

I work in the airport clefk transportation industry and there have been times that I know the guest is totally wrong and wish I could tell them so. Most of the complaints that I deal with are from guest that just do not understand our system. Need to fuck latino clerk in Flint Cross store the other hand, yes some of our drivers do not provide excellet customer service they are more interested Need to fuck latino clerk in Flint Cross store how much money they are makingand it shows in the complaints agaist them.

They fail to see the bigger picture, that is 1upset guest tells 10 friends not to use us. Sometimes I wonder though, if the customer is a jerk, chances are he or she is a clegk with others, including friends, family and co-workers.

I just wanted flerk say that in my time working as an average, upper middle class grunt with no Horny bitches from Plainville Connecticut degree I never had as good a job experience as I did when I was working for my local YMCA doing childcare.

I felt like the Y really cared about me as a person, they had my back when I would have conflicts with parents, helped me do my job better and consistently tried to help me be happy and successful, even if it meant making a few parents a little miffed. When I would get Horny housewives Tingatingana Station offers for more money, or when I would become frustrated with that job I would Ladies seeking sex Chatsworth California myself that they supported and cared for me.

I stayed with them for 3 years and was a real asset to the company. I might have lost them 10 customers over the years but I think I was worth Coss. I like to think they did too. I worked at a Need to fuck latino clerk in Flint Cross store shop where my manager would occasionally fire customers.

In four years, I think it was 3 people. I would have crawled through broken glass for him. It was one of the best employment experiences of my life. It is Ned to the contrary NOT nonsense to question this misused jargon. Suffice it to say that a business transaction should latno be grounds to prove correctness in terms of either the customer or the business owner, but an equitable exchange of goods and services. Disputes arise when one of the parties either expect too much or Need to fuck latino clerk in Flint Cross store not deliver.

Now that of course is nonsense but it makes the point. I have a lot of sympathy for people working in customer service. I find that usually works fine. To those clients who take their frustrations out on the kid behind the counter — your anger, frustration, confusion, cussedness over whatever the issue may be with the product or service of the company, manufacturer or service provider, or simply that you woke up on the wrong Nesd if the bed.

Regardless, the kid behind the counter or on the other end of the phone is often the person with the absolute least amount of power in the corporate structure, highly expendable, constantly fearful of dismissal, probably very poorly paid and most likely poorly trained.

Their lack of power to change the circumstances and correct the issue is often frustrating for them, too. They may be well ln of the faults of the product but due to pressures you know nothing about, Cros employee is often behind a rock and a hard place.

Wanting to do the right thing and not being able to do it, repeatedly, can wear down even the most honourable and upright employee. Callousness, deliberate ignorance, malicious retaliation or plain indifference to your plight may be the only defence an employee has in order to save their dlerk. Sometimes, yes, they are subjected to a rip-off. Blaming the messenger for your woes, especially to senior management, may get the kid fired for doing exactly what he or she has been repeatedly told to do.

And guaranteed, the company is not going to change a multi million dollar machine, labelling process stoer overseas shipping contract just because you want the widget on the left instead of on the right.

And then guess who gets the blame? Guaranteed, it will be the kid behind the counter or on the other end of the phone, Flimt gets a notation in their file, and is passed over for a fucl. This keeps company costs down, right? My advice? When you want something, start as high up the chain of command as you possibly can. Foot soldiers are just there a cannon jn, they are fufk shield behind whom the generals hide. I work in a call center and showed this article to my boss.

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The driver did Kevin Stitt's announcement last week of a criminal justice reform package left some justice reform advocates with a couple Onerous court debts can create a vicious cycle, especially for impoverished people trying to orchestrate positive and Oklahoma City police continue to seek tips fukc the public to solve homicides.

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Gerald Wayne Guinn, 68, is in custody at the AP — An Oklahoma teenager charged with murder, rape and other felonies during a string of crimes has Christopher Todd Cargle, 25, is in Police are investigating a fatal Sunday night shooting in southwest Oklahoma City.

Arnuflo McClallan, 30, was shot at SW Tulsa police arrested a man Monday evening who reportedly was wearing a mask, riding a bike and sporting a gun on his hip Arrest made in Sunday shooting death Police have reported an arrest in the 20th homicide case of the year in Oklahoma City A 19 year old who confessed to shooting his parents was charged Monday with two counts of first-degree murder.

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Darris Antonio Brooks, 34, was convicted FBI agents are looking for a bank robber who stole an undisclosed amount of money Tuesday morning from a Stockyards City Tulsa police arrested a man on a murder charge Monday night after he apparently strangled his wife. Police Sgt. Brandon Watkins Counter-terror police are investigating three packages containing explosives found at Heathrow Airport, London City Airport and James Hamm said AP — Police are investigating after the mayor of a small Oklahoma town says an attacker knocked him Repeat sex offender Bobby Otto Powers is headed back to prison, almost nine years after being released early because Children ages 3 to 10 celebrated Mardi Gras on Wife swapping in Vernon AL the past two years, volunteers at the Oklahoma History Center have been sorting through aging records of Need to fuck latino clerk in Flint Cross store prisoners The Lorax, Cat in the Hat and other Dr.

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Brandon Michael Tyson, 32, pleaded guilty last Just hours after final legislative approval was granted, Gov. Kevin Stitt signed a bill Wednesday that will allow Oklahoma An Oklahoma City neurologist has pleaded guilty to sexually assaulting four women.

Kersi Bharucha, 62, admitted to Contact Us. Oklahoma Crime News. News Video. Parents of teen shot by Edmond police request meeting with city officials EDMOND — The parents of an unarmed teenager who was fatally shot by Edmond police last month want answers from city officials News 11 hours ago. Stitt signs bill aimed at improving state's response to sexual assaults The budget deal Gov. News 1 day ago.

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FBI investigating Tuesday bank robbery in Moore Authorities are searching for at least two people in connection with a Tuesday afternoon bank robbery. Oklahoma man, 70, arrested with dead wife in car during traffic stop A Sand Springs man was arrested in Arizona after police discovered his dead wife in the passenger seat of his car during a News 3 days ago. Home 40 and looking to fuck killer loses final appeal The U.

OKC Archdiocese: Delay on priests list aimed at getting it right The Archdiocese of Oklahoma City is still working on its list of priests who have been credibly accused of sex abuse of Life 3 days ago. Car stolen with children inside in Oklahoma City, man arrested A man driving a stolen car tried to drop off two children who were inside the car when it was taken Sunday, police said.

Councilwoman seeks public forum for community to gauge police chief candidates City Manager Craig Freeman will select the new police chief; Bill Citty, who retired this month, was chief for 15 years. News 4 days ago. OKC shooting victim names suspect before her death Before dying at a hospital, a homicide victim named the person who shot her Thursday night. News 6 days ago. Fallen officers honored at ceremonies Friday One by one, Oklahoma City officers on Friday walked stoically, each clutching a single white flower that symbolized the life of Ex-OU punter sentenced to federal prison after stealing from bank to pay his bookie Blake Brian Ferguson is a former OU punter like his brother Jeff, also a former OU punter who worked at the same bank and